Cookie Policy
How TwintaPay uses cookies and similar technologies on our website.
This Cookie Policy explains how United Exchange Ltd, trading as TwintaPay, uses cookies and similar technologies on our website.
TwintaPay is a trading style of United Exchange Ltd. United Exchange Ltd is registered in England and Wales under Company Number 07860668. Our trading address is 149 Cheetham Hill Road, Manchester, M8 8LY. FCA FRN: 584295. HMRC MLR Registration: XBML00000198839.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember certain information, improve user experience, support security, and understand how visitors use the website.
Similar technologies may also be used, including pixels, tags, scripts, local storage and device identifiers. In this Cookie Policy, we refer to these technologies together as “cookies”.
2. Why we use cookies
We may use cookies for the following purposes:
- to make our website work properly;
- to keep the website secure;
- to remember your cookie preferences;
- to support account login and online transfer journeys, where available;
- to understand how visitors use our website;
- to improve website performance and customer experience;
- to support customer support, fraud prevention and website security;
- to measure the effectiveness of website content or campaigns, where consent has been given.
3. Types of cookies we use
Strictly necessary cookies
These cookies are required for the website to operate. They may be used for security, page navigation, fraud prevention, remembering your cookie choices, form protection, login sessions and basic website functions.
Without these cookies, the website may not work correctly. These cookies do not require consent where they are strictly necessary to provide a service you have requested.
Performance and analytics cookies
These cookies help us understand how visitors use our website, such as which pages are visited, how long visitors stay, and whether any pages create errors. This helps us improve our website and customer experience.
We will only use non-essential analytics cookies where this is permitted by law and, where required, after you have given consent.
Functionality cookies
These cookies help the website remember choices you make, such as preferences, language, display settings or form information, where applicable. They help make the website easier to use.
Marketing and advertising cookies
These cookies may be used to measure campaigns or show relevant content. We will not use marketing or advertising cookies unless this is permitted by law and, where required, you have given consent.
4. Cookies we may use
The exact cookies used on our website may change depending on the website features, security tools, analytics tools and service providers we use. The table below explains the types of cookies that may be used.
| Cookie type | Purpose | Consent required? |
|---|---|---|
| Strictly necessary | Website operation, security, fraud prevention, form protection, login sessions and cookie preference storage. | No, where strictly necessary. |
| Analytics | Understanding website visits, page performance and user behaviour to improve the website. | Yes, where required. |
| Functionality | Remembering user preferences and improving website usability. | May require consent depending on purpose. |
| Marketing | Campaign measurement, advertising, retargeting or similar promotional activity. | Yes, where required. |
5. Third-party cookies
Some cookies may be placed by third-party service providers that support our website, security, analytics, communications, payment journey, identity verification or customer support tools.
Third-party providers may process information in accordance with their own privacy and cookie policies. We will only use third-party cookies where we have a lawful basis and, where required, your consent.
6. Cookie consent
When you first visit our website, you may be shown a cookie banner or cookie settings tool. This allows you to accept or reject non-essential cookies, where applicable.
You can change your cookie preferences at any time through the cookie settings tool on our website, if available. Strictly necessary cookies cannot usually be turned off through our website because they are required for the website to function properly.
7. Managing cookies in your browser
You can also control or delete cookies through your browser settings. Most browsers allow you to block cookies, delete cookies, or receive a warning before cookies are placed on your device.
If you block all cookies, some parts of our website may not work properly, and certain online services may be unavailable or less secure.
8. Cookies and personal data
Some cookies may collect or involve personal data, such as IP address, device information, online identifiers or website usage information. Where cookies involve personal data, we process that information in accordance with our Privacy Policy and applicable data protection law.
For more information about how we collect, use, store and protect personal information, please read our Privacy Policy.
9. Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our website, technology, service providers, legal obligations or regulatory requirements. The latest version will be published on our website.
10. Contact us
If you have any questions about this Cookie Policy or how cookies are used on our website, you can contact us using the details below:
- Company: United Exchange Ltd T/A TwintaPay
- Address: 149 Cheetham Hill Road, Manchester, M8 8LY
- Email: info@unitedexchangeltd.co.uk
- Telephone: +44 161 566 7083